LogoLogo
Back to HaasOnline.comSwitch to Developer API
3.x
3.x
  • Welcome
  • Getting Started
    • What is Haas Trade Server?
    • System Requirements
    • Installation
      • Windows
      • Linux
        • Downgrading Mono
      • MacOS
    • Configuration
      • License Key
        • Upgrading Your License
      • Price Drivers & Accounts
      • Exchanges
        • Binance
        • Binance USDT Futures
        • Binance COIN Futures
        • Binance US
        • Bitfinex
        • BitMEX
        • Bitpanda Pro
        • Bitstamp
        • Bittrex
        • Bybit
        • (Unsupported) C-Cex
        • Cex.IO
        • (Unsupported) CobinHood
        • Coinbase PRO
        • Deribit
        • (Unsupported) FTX
        • Gemini
        • HitBTC
        • Huobi
        • Ionomy
        • Kraken
        • Kraken Futures
        • KuCoin
        • (Unsupported) NovaExchange
        • OKCoin
        • OKEX
        • OKEX-Futures
        • OKEX-Swap
        • Poloniex
        • Scripted Driver
    • Updating HTS
      • Stable Update
      • Beta Update
    • Apps
      • Discord
      • Telegram
    • Security
      • Two-factor Authentication (2FA)
    • Troubleshooting
      • Frequently Asked Questions
      • Two-factor Authentication (2FA)
      • Debugging & Logs
      • Exchange API
      • Invalid License
      • Lost Login Credentials
      • Orders Being Rejected
      • Unresponsive HTS UI
      • Using Safe Mode
    • Tips & Tricks
      • Keyboard Shortcuts
      • Migrating Your HTS
      • Never Logout
      • Reactivate Bots on Startup
      • Used Symbols
  • Trade Bots
    • Getting Started
    • General Settings
    • Trade Settings
    • Bot Charts
    • Indicators
      • Candlestick Patterns
        • Advance Block
        • Belt Hold
          • Belt Hold Bearish
          • Belt Hold Bullish
        • Break Away
          • Breakaway Bearish
          • Breakaway Bullish
        • Closing Marubozu
        • Concealing Baby Swallow
        • Counter Attack
          • Counter Attack Bullish
          • Counter Attack Bearish
        • Doji
        • Doji Star
        • Dragon Fly Doji
        • Engulfing Bearish
        • Engulfing Bullish
        • Gap Side-by-Side White Lines
        • Gravestone Doji
        • Hammer
        • Hanging Man
        • Harami
          • Harami Bearish
          • Harami Bullish
        • Harami Cross
          • Harami Cross Bearish
          • Harami Cross Bullish
        • High Wave
        • Hikkake
          • Hikkake Bearish
          • Hikkake Bullish
        • Homing Pigeon
        • Identical Three Crows
        • In Neck
        • Inverted Hammer
        • Kicking Bearish
        • Kicking Bullish
        • Ladder Bottom
        • Long Legged Doji
        • Long Line
        • Matching Low
        • Marubozu
          • Marubozu Bearish
          • Marubozu Bullish
        • On Neck
        • Rickshaw Man
        • Rise Fall Three Methods
        • Separating Lines
        • Shooting Star
        • Short Line
        • Simple Double Down Candle
        • Simple Double Up Candle
        • Simple Down Candle
        • Simple Up Candle
        • Spinning Top
        • Stalled Pattern
        • Stick Sandwich Down
        • Stick Sandwich Up
        • Tasuki Gap
        • Three Black Crows
        • Three Inside Down
        • Three Inside Up
        • Three Line Strike
          • Three Line Strike Bearish
          • Three Line Strike Bullish
        • Three Outside Down
        • Three Outside Up
        • Three Stars in North
        • Three Stars in South
        • Three White Soldiers
        • Tristar
        • Thrusting
        • Two Crows
      • Aroon
      • Aroon Oscillator
      • Awesome Oscillator
      • Balance of Power (BOP)
      • Blind Indicator
      • Bollinger Bands
      • Bollinger Bands %B
      • Bollinger Bands %W
      • Commodity Channel Index (CCI)
      • Chande Momentum Oscillator (CMO)
      • Connors RSI (CRSI)
      • Coppock Curve
      • Detrended Price Oscillator (DPO)
      • Donchian Channels
      • Double Exponential Moving Average (DEMA)
      • Dynamic Buy/Sell
      • Elliot Wave Prediction
      • Exponential Moving Average (EMA)
      • Fast RSI
      • Fibonacci Retracements
      • Fixed Buy/Sell
      • Fractals
      • Ichi Clouds
      • Kaufmans Adaptive Moving Average (KAMA)
      • Keltner Channels
      • Momentum
      • Money Flow Index
      • Moving Average Convergence Divergence (MACD)
      • Parabolic SAR
      • Percentage Price Oscillator
      • Rate Of Change (ROC)
      • Rate Of Change Percent (Alternative) (ROC)
      • Regression Slope Cross
      • Relative Strength Index (RSI)
      • Script Indicator (C#)
      • Simple Moving Average (SMA)
      • Slow RSI
      • Small Fractals
      • Stochastic Oscillator
      • StochRSI
      • Stochastic^2
      • Timed Blind Indicator
      • Tom Demark Sequential (TD)
      • Triangular Moving Average (TRIMA)
      • Triple Exponential Average (TRIX)
      • Triple Exponential Moving Average (TEMA)
      • Ultimate Oscillator
      • Weighted Moving Average (WMA)
      • Williams %R
    • Safeties
      • Stop Loss
        • Stop Loss
        • Stop Loss (Fixed)
        • Stop Loss (Dynamic)
        • Stop Loss (Trailing)
        • Close position below % loss
      • Take Profit
        • Take Profit
        • Take Profit (Fixed)
        • Take Profit (Dynamic)
        • Close position above x% profit
      • Roof-In
        • Roof-In
        • Roof-In (Fixed)
        • Roof-In (Dynamic)
        • Roof-In (Trailing)
      • Disable Bot
        • Deactivate bot after buy
        • Deactivate bot after sell
        • Deactivate after X Minutes
        • Deactivate after X Idle Trades
        • Deactivate After X Trades
      • Others
        • Close Before Settlement
        • Force Bot to stay Bought/Long
        • Force Bot to Stay Sold/Short
        • Price Dump
        • Price Pump
        • Reset last buy price
        • Reset last sell price
        • Trade On Trend Lines
      • Script
        • Script Safety (C#)
    • Insurances
      • Fee
        • Overcome Double The Fee Costs
        • Overcome Fee Costs
      • Script
        • Script Insurance (C#)
      • Others
        • Wait after order
      • Price
        • Never Buy Higher
        • Never Sell Lower
        • Absolute Price Change
        • Percentage Price Change
      • Profit/Loss
        • Be Profitable In X Trades
        • Disable on Losses
        • Stay Profitable
      • Trend
        • Trade Only Sideways
        • Trade Only Trending
  • Custom Bots
    • Accumulation Bot
    • Advanced Index Bot
    • C# Script Bot
    • Crypto Index Bot
    • Email Bot
      • Email provider guide
      • Tradingview alert guide
      • Troubleshooting
    • Flash Crash Bot
      • Setup guide
      • Profit calculation
      • Price spread examples
      • Full screen mode
      • Follow the trend
      • Deactivation safety
      • Order management
      • Amount calculator
    • Intelli Alice Bot
    • Inter-Exchange Arbitrage Bot
    • MadHatter Bot
      • Setup Guide
      • Full screen mode
    • Market Making Bot
    • Order Bot
      • Full screen mode
      • Template Manager
    • Ping Pong Bot
    • Scalper Bot
      • Replicating the Scalper Bot in a Trade Bot
    • Trend Lines Bot
    • Zone Recovery Bot
  • Bot Tools
    • Backtesting & Paper Trading
    • Bot Dashboard
    • Bot List
    • Bot Performance Analyzer
    • Haas Labs
  • Bot Extensions
    • Deactivate After Order
    • Deactivate On Safety
    • Flash Crash Bot Manager
    • Manage Bots On Email Alarm
    • Manage Bots On Price Alarm
    • Manage Bots On Indicator
    • Order Persistence
    • Panic Move
    • Trailing Stop
  • Asset Management
    • Portfolio
      • Settings
      • History Synchronisation
      • Dashboard
      • Asset Information
      • Asset Location
      • Asset Trends
      • Trade Profit
      • Trade Volume
      • Trade Frequency
      • Balance Per Day
      • Trade History
      • Deposit & Withdrawal History
      • Position History
    • External Wallet
  • Other Features
    • Advanced Orders
      • Stop Loss
      • Take Profit
      • Trailing Stop
    • Dashboard
      • Alarms
      • Bots Related
      • Bulk Widgets
      • Account Related
      • Calculators
      • Charts
      • Clocks
      • News & Media
      • Order book & Trades
      • Portfolio
      • Tickers
    • Indicator Scanner
    • Manual Trading
    • Marketview
    • Market Compare
    • Order Templates
    • Technical Analysis
  • Changelog
    • Stable Release
    • Beta Release
  • Other Resources
    • YouTube
    • Guides & Tutorials
    • Questions & Answers
    • Community Projects
  • Need Help?
    • Ask on Discord
    • Submit support ticket
Powered by GitBook
On this page
  • New API Updates
  • Order not meeting exchange's minimum amount
  • Account(s) banned from the exchange
  • Time is not in sync

Was this helpful?

  1. Getting Started
  2. Troubleshooting

Orders Being Rejected

A non-exhaustive list of why exchanges might reject your orders when you are trading with HTS.

PreviousLost Login CredentialsNextUnresponsive HTS UI

Last updated 2 years ago

Was this helpful?

New API Updates

Exchanges that we support constantly improve and update their services. This can mean that they sometimes perform upgrades on their existing API endpoints without making an announcement or giving us advanced warning. While we constantly monitor them for changes, sometimes the information is not released until the day of the upgrade.

This does not mean that all changes to the API require changes from our end. We do our best to quickly adopt the API changes and reduce downtime (if any) for our users.

Order not meeting exchange's minimum amount

While HTS is able to accept any amount that you want to trade, it does not mean that the exchange will accept it. We have implemented a small tool-tip icon beside Trade Amount to inform you of the minimum trade amount allowed for the current pair that you have selected.

For reference, please use the links below to determine the minimum trade amount for each of the trading pairs on each of the different exchanges we support. Please note that not all of the exchanges have published their trading limits.

Spot Exchanges

Margin Exchanges

Leverage Exchanges

Bitpanda

OKEX Futures

CEX.IO

OKEX Swap

FTX

Ionomy

KuCoin

OKCoin

OKEX

Poloniex

Account(s) banned from the exchange

The exchange monitors how many accounts are currently trading on it on a per IP basis. If one particular IP address exceeds their limit (actual limits are not explicitly mentioned anywhere on any exchange), they might decide to temporarily limit your trading privileges until you get in contact with them.

Time is not in sync

The machine that you are using to host HTS might sometimes go out of sync. Certain exchanges (e.g. Binance) have very strict rules where they might not even let you connect your API if you do not have your time properly synced. Such errors will be shown clearly when users first load their HTS webpage. Not seeing such messages does not mean that you do not have to sync your time.

For users that are hosting HTS on different operating systems, please read below on how to sync your time:

Linux - not necessarily needed but if you do, run these commands line by line:

sudo apt-get install ntpdate
sudo ntpdate 1.ro.pool.ntp.org

Windows - Install .

MacOS - please refer to this page from Apple Support ()

NetTime
https://support.apple.com/en-us/HT203413
Binance
Bitfinex Margin
Binance USDT Futures
Binance US
Binance COIN Futures
Bitfinex Spot
BitMEX
Deribit
Bitstamp
Kraken Futures
Bittrex
Coinbase Pro
Gemini
HitBTC
Huobi
Kraken
Minimum Trade Amount in Trade Bots
Minimum Trade Amount in Custom Bots
Minimum Trade Amount in Haas Bots