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3.x
3.x
  • Welcome
  • Getting Started
    • What is Haas Trade Server?
    • System Requirements
    • Installation
      • Windows
      • Linux
        • Downgrading Mono
      • MacOS
    • Configuration
      • License Key
        • Upgrading Your License
      • Price Drivers & Accounts
      • Exchanges
        • Binance
        • Binance USDT Futures
        • Binance COIN Futures
        • Binance US
        • Bitfinex
        • BitMEX
        • Bitpanda Pro
        • Bitstamp
        • Bittrex
        • Bybit
        • (Unsupported) C-Cex
        • Cex.IO
        • (Unsupported) CobinHood
        • Coinbase PRO
        • Deribit
        • (Unsupported) FTX
        • Gemini
        • HitBTC
        • Huobi
        • Ionomy
        • Kraken
        • Kraken Futures
        • KuCoin
        • (Unsupported) NovaExchange
        • OKCoin
        • OKEX
        • OKEX-Futures
        • OKEX-Swap
        • Poloniex
        • Scripted Driver
    • Updating HTS
      • Stable Update
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    • Apps
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    • Security
      • Two-factor Authentication (2FA)
    • Troubleshooting
      • Frequently Asked Questions
      • Two-factor Authentication (2FA)
      • Debugging & Logs
      • Exchange API
      • Invalid License
      • Lost Login Credentials
      • Orders Being Rejected
      • Unresponsive HTS UI
      • Using Safe Mode
    • Tips & Tricks
      • Keyboard Shortcuts
      • Migrating Your HTS
      • Never Logout
      • Reactivate Bots on Startup
      • Used Symbols
  • Trade Bots
    • Getting Started
    • General Settings
    • Trade Settings
    • Bot Charts
    • Indicators
      • Candlestick Patterns
        • Advance Block
        • Belt Hold
          • Belt Hold Bearish
          • Belt Hold Bullish
        • Break Away
          • Breakaway Bearish
          • Breakaway Bullish
        • Closing Marubozu
        • Concealing Baby Swallow
        • Counter Attack
          • Counter Attack Bullish
          • Counter Attack Bearish
        • Doji
        • Doji Star
        • Dragon Fly Doji
        • Engulfing Bearish
        • Engulfing Bullish
        • Gap Side-by-Side White Lines
        • Gravestone Doji
        • Hammer
        • Hanging Man
        • Harami
          • Harami Bearish
          • Harami Bullish
        • Harami Cross
          • Harami Cross Bearish
          • Harami Cross Bullish
        • High Wave
        • Hikkake
          • Hikkake Bearish
          • Hikkake Bullish
        • Homing Pigeon
        • Identical Three Crows
        • In Neck
        • Inverted Hammer
        • Kicking Bearish
        • Kicking Bullish
        • Ladder Bottom
        • Long Legged Doji
        • Long Line
        • Matching Low
        • Marubozu
          • Marubozu Bearish
          • Marubozu Bullish
        • On Neck
        • Rickshaw Man
        • Rise Fall Three Methods
        • Separating Lines
        • Shooting Star
        • Short Line
        • Simple Double Down Candle
        • Simple Double Up Candle
        • Simple Down Candle
        • Simple Up Candle
        • Spinning Top
        • Stalled Pattern
        • Stick Sandwich Down
        • Stick Sandwich Up
        • Tasuki Gap
        • Three Black Crows
        • Three Inside Down
        • Three Inside Up
        • Three Line Strike
          • Three Line Strike Bearish
          • Three Line Strike Bullish
        • Three Outside Down
        • Three Outside Up
        • Three Stars in North
        • Three Stars in South
        • Three White Soldiers
        • Tristar
        • Thrusting
        • Two Crows
      • Aroon
      • Aroon Oscillator
      • Awesome Oscillator
      • Balance of Power (BOP)
      • Blind Indicator
      • Bollinger Bands
      • Bollinger Bands %B
      • Bollinger Bands %W
      • Commodity Channel Index (CCI)
      • Chande Momentum Oscillator (CMO)
      • Connors RSI (CRSI)
      • Coppock Curve
      • Detrended Price Oscillator (DPO)
      • Donchian Channels
      • Double Exponential Moving Average (DEMA)
      • Dynamic Buy/Sell
      • Elliot Wave Prediction
      • Exponential Moving Average (EMA)
      • Fast RSI
      • Fibonacci Retracements
      • Fixed Buy/Sell
      • Fractals
      • Ichi Clouds
      • Kaufmans Adaptive Moving Average (KAMA)
      • Keltner Channels
      • Momentum
      • Money Flow Index
      • Moving Average Convergence Divergence (MACD)
      • Parabolic SAR
      • Percentage Price Oscillator
      • Rate Of Change (ROC)
      • Rate Of Change Percent (Alternative) (ROC)
      • Regression Slope Cross
      • Relative Strength Index (RSI)
      • Script Indicator (C#)
      • Simple Moving Average (SMA)
      • Slow RSI
      • Small Fractals
      • Stochastic Oscillator
      • StochRSI
      • Stochastic^2
      • Timed Blind Indicator
      • Tom Demark Sequential (TD)
      • Triangular Moving Average (TRIMA)
      • Triple Exponential Average (TRIX)
      • Triple Exponential Moving Average (TEMA)
      • Ultimate Oscillator
      • Weighted Moving Average (WMA)
      • Williams %R
    • Safeties
      • Stop Loss
        • Stop Loss
        • Stop Loss (Fixed)
        • Stop Loss (Dynamic)
        • Stop Loss (Trailing)
        • Close position below % loss
      • Take Profit
        • Take Profit
        • Take Profit (Fixed)
        • Take Profit (Dynamic)
        • Close position above x% profit
      • Roof-In
        • Roof-In
        • Roof-In (Fixed)
        • Roof-In (Dynamic)
        • Roof-In (Trailing)
      • Disable Bot
        • Deactivate bot after buy
        • Deactivate bot after sell
        • Deactivate after X Minutes
        • Deactivate after X Idle Trades
        • Deactivate After X Trades
      • Others
        • Close Before Settlement
        • Force Bot to stay Bought/Long
        • Force Bot to Stay Sold/Short
        • Price Dump
        • Price Pump
        • Reset last buy price
        • Reset last sell price
        • Trade On Trend Lines
      • Script
        • Script Safety (C#)
    • Insurances
      • Fee
        • Overcome Double The Fee Costs
        • Overcome Fee Costs
      • Script
        • Script Insurance (C#)
      • Others
        • Wait after order
      • Price
        • Never Buy Higher
        • Never Sell Lower
        • Absolute Price Change
        • Percentage Price Change
      • Profit/Loss
        • Be Profitable In X Trades
        • Disable on Losses
        • Stay Profitable
      • Trend
        • Trade Only Sideways
        • Trade Only Trending
  • Custom Bots
    • Accumulation Bot
    • Advanced Index Bot
    • C# Script Bot
    • Crypto Index Bot
    • Email Bot
      • Email provider guide
      • Tradingview alert guide
      • Troubleshooting
    • Flash Crash Bot
      • Setup guide
      • Profit calculation
      • Price spread examples
      • Full screen mode
      • Follow the trend
      • Deactivation safety
      • Order management
      • Amount calculator
    • Intelli Alice Bot
    • Inter-Exchange Arbitrage Bot
    • MadHatter Bot
      • Setup Guide
      • Full screen mode
    • Market Making Bot
    • Order Bot
      • Full screen mode
      • Template Manager
    • Ping Pong Bot
    • Scalper Bot
      • Replicating the Scalper Bot in a Trade Bot
    • Trend Lines Bot
    • Zone Recovery Bot
  • Bot Tools
    • Backtesting & Paper Trading
    • Bot Dashboard
    • Bot List
    • Bot Performance Analyzer
    • Haas Labs
  • Bot Extensions
    • Deactivate After Order
    • Deactivate On Safety
    • Flash Crash Bot Manager
    • Manage Bots On Email Alarm
    • Manage Bots On Price Alarm
    • Manage Bots On Indicator
    • Order Persistence
    • Panic Move
    • Trailing Stop
  • Asset Management
    • Portfolio
      • Settings
      • History Synchronisation
      • Dashboard
      • Asset Information
      • Asset Location
      • Asset Trends
      • Trade Profit
      • Trade Volume
      • Trade Frequency
      • Balance Per Day
      • Trade History
      • Deposit & Withdrawal History
      • Position History
    • External Wallet
  • Other Features
    • Advanced Orders
      • Stop Loss
      • Take Profit
      • Trailing Stop
    • Dashboard
      • Alarms
      • Bots Related
      • Bulk Widgets
      • Account Related
      • Calculators
      • Charts
      • Clocks
      • News & Media
      • Order book & Trades
      • Portfolio
      • Tickers
    • Indicator Scanner
    • Manual Trading
    • Marketview
    • Market Compare
    • Order Templates
    • Technical Analysis
  • Changelog
    • Stable Release
    • Beta Release
  • Other Resources
    • YouTube
    • Guides & Tutorials
    • Questions & Answers
    • Community Projects
  • Need Help?
    • Ask on Discord
    • Submit support ticket
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  1. Custom Bots
  2. Email Bot

Troubleshooting

The Email Bot can be tricky to get going. This troubleshoot guide will help with the most common issues

If you can't add an Email Provider, here are the common reasons:

  • There is a typo in password or email.

    • Please check that the password and email address are correct. Also, note that Haas Email Bot currently only supports Gmail.

  • System specification does not meet minimum requirements.

    • Please check that the system you are hosting the platform on meets the minimum requirements outlined here.

  • Less Secure Apps was not enabled or was enabled on the wrong Gmail account.

    • Please go back to the Less Secure Apps page and make sure in the top right corner that you are currently working from the correct Google account, and then enable "Less Secure Apps".

  • VPS is in another country, so Google denied access and sent a "Security Alert" email

    • You will need to open that email, click "Check Activity", then click on the Unknown Device and select "it is me" or similar. Make sure that the time and location of the of the access from the VPS matches that of the Unknown Device!

If you have set up the bot and it is activated, the emails are coming in, but nothing happens, here are the most common problems:

  • Wrong coin position.

    • If for example the emails coming in call for buying (longing), but the Coin (Funds) Position of the bot is already Bought (Long), it won't react to the buy signals. However, you will be able to see a message describing exactly this happening in the logbook of the Email Bot.

  • Approved Contacts are wrong or have a typo in them.

    • Check your Approved Contacts for typos. Also, it's good to know that when using a filter for forwarding in Gmail, the displayed sender (thus the email that should be entered as Approved Contact) will be the original sender (for example, noreply@tradingview.com), not the forwarding account.

  • Order didn't hit the exchange.

    • If the exchange is often overloaded or for some other reason the order fails to reach the exchange the bot will will not try to resubmit the order, it wait for another email signal. Order Persistence Bot Extension solves this problem very well.

  • The text of the Action and that inside the email don't match.

    • For it to match one often needs to add asterisk in the beginning of the text, like *long-xrpbtc-4h (on HTS side, not on TV side), to substitute the "TradingView Alert:" part with asterisk.

  • Linux

    • If you are running your HTS on Linux and the Email Bot does not take any action towards the signals that it has processed, please ensure that you have installed mono-vbnc on your machine. sudo apt install mono-vbnc

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Last updated 5 years ago

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